Why Isn’t the DNS Taking Effect? Or Why Does the Setup Keep Failing?

To complete the setup for your custom PicSee short domain, you'll need to access the DNS backend of your domain registrar (e.g., Namecheap, Godaddy).
If you cannot access the DNS backend, kindly forward the relevant information to your company's IT department for assistance. Alternatively, consider purchasing a PicSee-branded short domain directly through PicSee to skip the setup process.

How to Verify DNS Setup

After setting up your DNS, you can use online tools like Online Tool to verify its effectiveness.
The tool will display the current settings captured by external DNS lookup tools. Here's how to interpret the results:
  • No data: If it's been more than 24 hours since the setup, there might be a DNS synchronization issue. Contact your domain provider or IT staff for assistance.
  • Does not match: The settings are incorrect. Follow the instructions on the PicSee website to rectify them. If you're using CloudFlare for DNS hosting, disable "DNS Proxy" to ensure accurate settings capture.
  • Match: Congratulations! You should receive a setup completion notification within 1-2 hours. If delayed, provide a screenshot to PicSee's team.

Why DNS Setup Matters

Think of DNS as an internet address system. Imagine "dbs.com" as a building's address, "www.dbs.com" as a lobby, and "go.dbs.com" as a dedicated room for short URLs. The "www" and "go" prefixes are subdomains, functioning like different rooms in the building.
Creating a custom short domain (like "go.dbs.com") is like opening a new room specifically for short addresses. The DNS setup creates a gateway within this room, connecting it to PicSee's servers.
Once the DNS is set up, clicking on your PicSee branded short domain will lead you to the "go.dbs.com" room, where PicSee's servers will then redirect you to the intended target URL.
In essence, a properly configured DNS acts as the delivery door for your brand short domain. Without it, visitors wouldn't be able to access the room (your short URL), rendering the redirection function inoperable.
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