PicSee | Help Center

Account & Branded Short Domain (BSD)

Account & Group

How to sign up?
Cannot log in PicSee website
I didn’t receive a phone verification code
Changing Email address or login methods
Group co-management
How to add and remove member in group?

Paid Account

How to Subscribe
How to adjust your plan or cancel subscription
Can I purchase PicSee via bank transfer?
If I need a company tax ID on my invoice, how should I set up the invoice information?
How can I access my invoice after purchase?
Manage your plan and payment history
When can I request a refund?
The reason for paying error
Why does it show 99 (or many) total authorization periods?

BSD Features

What’s the difference between Subdomain and BSD (Branded Short Domain)?
What are the advanced features of the BSD (Branded Short Domain)?
What is BSD (Branded Short Domain) HTTPS feature?
What is the default destination?
What is redirected broken link?
What is binding domain?

BSD Purchase & Billing

What is the branded short domain (BSD) discount coupon?
How to buy PicSee BSD (Branded Short Domain)?
What should I do if the payment for my Initial/Classic plan failed, and I have subscribed to BSD (Branded Short Domain) or advanced features with the coupon?
What should I do if my PicSee BSD (Branded Short Domain) fails to renew the subscription?
What should I do if the advanced features fail to renew the subscription?

BSD Settings

Can I use my existing domain as my BSD (Branded Short Domain)?
Why Isn’t the DNS Taking Effect? Or Why Does the Setup Keep Failing?
Why did my own BSD (Branded Short Domain) become invalid?
Why does the setup fail when I use my own domain?
Why my HTTPS failed to set?
Why my domain has not been approved?
How to verify my domain on Facebook?
Can I remove my BSD (Branded Short Domain)?

Short Link Features

Short link publishing issues

Cannot shorten the link
Short link is not found after publish
Why does my custom link preview look different on social media?
The picture is indistinct after publish
Shortening LINE links will trigger a warning message
Facebook community standards warning

Custom short links

Update destination URL
Edit thumbnails and title of share links
Customize URLs slug
Edit QR Code icon and color
Detect user devices to open App or redirect to App store
Fail to upload the picture
What if the short URL slug is already in use?
Why I couldn’t find the domain I want to choose?
How to find and set up Your Facebook, Instagram, or YouTube ID?

Short Link Management

Short links tags
Search and filter short URLs
Starred links
How to delete the short link
URL Expiration Date setting
Activity Log
Other link management functions
How to edit or transfer the subdomain?
Why can’t I see my webpage thumbnail on PicSee?
How to delete or add tags
Restore deleted short URL
Can I increase the usage of the free plan by deleting short links?

Analytics & Tracking

What data can I see in analytics page?
Export URL lists and analytics
How to add UTM parameters to a short link?
What is UTM Forwarding?
How to find my manual UTM parameters in GA4?
How to fix the Unassigned in GA4?
How to add Meta Pixel or GTM to a short link?

Bulk Tools

Chrome Extension
What is a Short URL API?
Path-based URL Parameters
How to get API Token
How to check the current usage and limits of the API
Error message when checking API performance

Beta Features

[PicSee] AI Suggestions for Link Title and Post Content
[PicSee] Edit GIF preview
[UTMTO] Bulk URL shortening with Google Sheets extension
[UTMTO] How to get UTM.TO?
[UTMTO] How to connect UTM.TO to PicSee account?
[UTMTO] Link analytics
[UTMTO] Why does "Not a Valid URL" appear?
[UTMTO] Why can't I change the destination URL?
[UTMTO] The rule of 100 links limitation in Google sheet
[SocialVIP] Combine multiple-links
[SocialVIP] Auto-redirect link
[SocialVIP] Auto-update newest episode
[SocialVIP] Links analytics