We send a notification from the PicSee email (service@picsee.vip) to both your "login" and "invoice" email addresses 7 days before each billing cycle, reminding you of the upcoming charge date. Please note that as stated in the PicSee Subscription Terms, subscriptions are non-refundable once purchased.

Additionally, some of the services PicSee provides include components purchased from third-party suppliers, which also operate under no-refund policies. We appreciate your understanding in this matter.

The only exception is if you need to change your subscription account. If you subscribe with a new account within 5 days of being charged, and the subscription amount is greater than or equal to the original account, PicSee Customer Service may process a refund for the original account on a case-by-case basis.

If you're concerned about continued charges, you can take the following steps:

1. Cancel your subscription: After cancellation, you can continue using your plan until the next billing date. You don't need to worry about immediate loss of access. However, if you're using brand short domain discount coupons, please note that these will become invalid once your subscription is canceled. This may result in increased costs if you wish to continue using the service in the future (please see FAQ).
2. Update your email and whitelist PicSee communications: You can update your login email or update your invoice email in "Subscription & Payment." Please add service@picsee.vip to your email whitelist to ensure you receive billing notifications properly.