To prevent abuse, some PicSee features require mobile verification before they can be used. Once mobile verification is completed, that phone number can no longer be used on a different account, and it cannot be changed through the interface. If there is a legitimate reason, such as a company account whose user has left the company, you can contact support, and after confirmation by a PicSee admin the phone number will be removed from the backend.

Mobile verification steps

If you registered a long time ago, you may not see the mobile verification option. You can contact support to have it enabled from the backend, or complete identity verification directly through the "Alternative" below.

Steps:

1. Log in to the PicSee website.
   
2. Click your account avatar in the top right corner and go to "Settings".
   
3. In the "Information" section, find "Mobile verification" and click "Start to Verify", then follow the on-screen instructions.
   

If you do not receive the SMS:

• Wrong number: make sure the phone number is correct and can receive SMS.
  
• Signal issues: make sure your phone has signal and that no SMS filtering or unknown-number blocking is enabled.
  
• SMS provider issues: Taiwan numbers are currently sent through TeamPlus and Crescendo Lab, and non-Taiwan numbers through AWS SNS. Due to varying regulations (for example, some countries require a locally registered company), AWS may be unable to deliver to certain countries or regions. You can also check each platform's status announcements to rule out temporary outages.
  

Alternative

We apologize for the inconvenience. For the security of the service, we offer "identity verification" as an alternative. Once identity verification is completed, the system automatically marks mobile verification as "verified", and you also gain access to more advanced permissions.

Steps:

1. Log in to the PicSee website.
   
2. Click your account avatar in the top right corner and go to "Settings".
   
3. In the "Information" section, find "Identity verification" and click "Start to Verify". This opens the Didit verification flow.
   
4. Follow the Didit prompts and provide the requested information.
   

The review is usually completed automatically. If the AI cannot read your documents, it is passed to an admin for manual review, which takes 1 to 2 business days. If you have submitted and the review has not been approved for a long time, please contact support to check the review status.

Important: For community safety, PicSee reserves the right to make the final decision on verification reviews. If your verification is not approved, we are unable to provide a reason, and appeals or re-reviews will not be accepted.